Central Operations Administrator

We’re growing fast at Lagardère Travel Retail UK & Ireland - and we’re looking for a Central Operations Administrator to support our growth.

Job Purpose:

The Operations Administrator plays a key role in providing comprehensive administrative support to the central Operations team and the wider management team. The Operations Administrator is integral to maintaining compliance and processes and contributing to the overall effectiveness and success of the central operations team.

Benefits:

• Bonus – Earn up to 15% bonus on top of your salary
• 25 days holiday – Plus bank holidays, with the opportunity to buy or sell up to 5 days to suit your needs
• Up to 25% in store discounts
• Cash Plan – Claim back everyday health costs like dental, optical, and physio.
• Pension – We’ll top up your future with up to 3% monthly contribution to your pension pot.
• Life assurance – Protection for your loved ones with 2x your base salary in life cover, just in case.

** non-contractual benefits wholly at company discretion and subject to change.

Key Responsibilities:

Central Operations Support

• Support all areas of central operations team in administrative tasks such as, customs, loss prevention, health and safety and other operational demands.

Customs Administration (Full Training will be provided to support the existing team)

• Process daily clearance instructions, ensuring all details are completed accurately and the customs clearance tracker is kept fully up to date
• Oversee Customs Warehouse operations, including tobacco submissions to CW via third‑party agency
• Create and maintain new product lines within the customs warehouse system and update processing templates as required
• Complete relevant paperwork to support monthly stock removals from the customs warehouse, ensuring accurate reporting and reconciliation
• Prepare and submit Tobacco and Spirits declarations across the business
• Produce and submit monthly reports for both the UK and Ireland
• Manage monthly declarations, ensuring timely and accurate submission

Loss Prevention (training will be provided)

• Compile the monthly shrink report for review by the Head of Central Operations and the Loss Prevention Manager
• Conduct data analysis using Loss prevention tools, produce tailored reports to support the Loss Prevention
• Carry out in‑depth data analysis to identify potential internal risks with clear, evidence‑based findings

Stock

• Prepare and distribute weekly stock reports to stores, including adapting and formatting the file prior to circulation

Key Skills & Personal Attributes:

• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Strong analytical skills with ability to work with minimal guidance
• A self-starter with good organisational skills and the ability to manage multiple tasks simultaneously
• Excellent attention to detail and accuracy
• Good communication skills, both written and verbal
• Ability to fully analyse data as required
• Understanding of Retail Operations and/ or the Travel Industry is desirable

Lagardère Travel Retail

At Lagardère Travel Retail, we don’t just operate in airports and stations — we transform them. We turn everyday travel moments into extraordinary experiences, helping passengers discover something new, delightful, and memorable along the way.

Whether it’s a quick coffee before takeoff or a last-minute gift that sparks joy, we create spaces that inspire wonder, celebrate individuality, and make waiting time feel like part of the adventure.

With our unique blend of global expertise and local insight, we craft tailor-made offers that benefit both travelers and landlords — bringing value, vibrancy, and a touch of magic to every corner of the journey.