Loss Prevention Manager

Job Purpose:

The Loss Prevention Manager is responsible for directing and coordinating all loss prevention to achieve maximum effectiveness in inventory shortage control and the protection of company assets. The position is responsible for determining the effectiveness of Loss Prevention Standard Operating Procedures through compliance auditing, exception reporting and internal investigations. In addition, the Loss Prevention Manager will work closely with the general managers to increase operational efficiency and profitability.

Benefits:

• Bonus – Earn up to 15% bonus on top of your salary
• 25 days holiday – Plus bank holidays, with the opportunity to buy or sell up to 5 days to suit your needs
• Up to 25% in store discounts
• Cash Plan – Claim back everyday health costs like dental, optical, and physio.
• Pension – We’ll top up your future with up to 3% monthly contribution to your pension pot.
• Life assurance – Protection for your loved ones with 4x your base salary in life cover, just in case.

Key Responsibilities:

Loss Prevention

• Implement and support programmes to reduce inventory shrinkage, cash loss, and other controllable losses across the business.
• Regularly review available information and reporting tools to identify potential losses through procedural audits, exception reporting, incident reports, the Business Ethics Line, and day-to-day interaction with operational teams.
• Investigate and report on identified losses, ensuring issues are escalated and resolved in a timely and effective manner.
• Prepare management reports summarising loss trends, findings, investigations, and recommendations for corrective action.
• Act as the subject matter expert on store systems relating to asset movement and loss prevention, including POS systems, inventory management, cash handling procedures, and operational controls.
• Act as the subject matter expert on physical security systems and processes, including CCTV, alarm systems, access control, and related security programmes.
• Ensure all loss prevention and security equipment is maintained, functioning correctly, and aligned with company standards.
• Conduct store audits and compliance checks to ensure adherence to company policies and procedures.
• Deliver loss prevention training and awareness sessions to management and retail teams to promote best practice and reduce risk.

Management and Operational Support

• Develop and maintain effective working relationships with General Managers, Store Managers, and Operational Leadership teams to support business objectives and minimise loss.
• Provide guidance and support to management teams on loss prevention matters, investigations, and company procedures.
• Work closely with the Human Resources team on the education and training of retail staff on company policies, standard operating procedures, and loss prevention best practices.
• Monitor compliance with company policies and procedures and recommend improvements where weaknesses are identified.

Person Specification:

• Progressive experience in retail loss prevention position(s) / General Manager.
• Minimum of 3 years retail loss prevention experience in a multi-store / multi-site environment desirable across retail and food & beverage.
• Flexibility to work within a 24/7, 365-day operational environment, adapting to changing business needs and priorities.
• Strong verbal and written communication skills, with the ability to communicate effectively in English at all levels.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to understand and utilise operational systems and reporting tools to identify trends, investigate inventory discrepancies, determine root causes, and support corrective actions.
• Experience conducting investigations into suspicious losses, policy breaches, and internal theft matters, including fact-finding and interviews where appropriate.
• Strong analytical and problem-solving skills, with the ability to interpret operational and financial data, identify risks and trends, and make informed recommendations.
• Strong organisational and prioritisation skills, with the ability to manage multiple tasks in a demanding and fast-paced environment.
• Good understanding of loss prevention principles, relevant legislation, and investigative procedures.
• Demonstrates professionalism, integrity, confidence, and sound judgement in all aspects of the role.
• Builds effective working relationships and promotes a culture of trust, respect, accountability, and teamwork

Physical requirements: Standing or sitting for long periods of time.

Working environment: Retail stores, food & beverage outlets, warehouses and office environments

Travel requirements: Willingness and ability to travel by air/rail/ferry or car, with overnight stays whenever the business dictates.

Lagardère Travel Retail

At Lagardère Travel Retail, we don’t just operate in airports and stations — we transform them. We turn everyday travel moments into extraordinary experiences, helping passengers discover something new, delightful, and memorable along the way.

Whether it’s a quick coffee before takeoff or a last-minute gift that sparks joy, we create spaces that inspire wonder, celebrate individuality, and make waiting time feel like part of the adventure.

With our unique blend of global expertise and local insight, we craft tailor-made offers that benefit both travelers and landlords — bringing value, vibrancy, and a touch of magic to every corner of the journey.